Aviation White Paper: Systems Planning for Passenger Experience
With the drastically different world we are living in right now, we have to wonder what airport travel will look like in the future. The high and necessary degrees of effort that have been taken to avoid large crowds in today’s current atmosphere will most definitely carry forward and affect future airport design. Swanson Rink has long provided passenger flow simulations to eliminate congestion in one area of the airport (such as security checkpoint), but we believe the focus will now be on Airports as a whole, with a smooth, congestion-free passage from curbside to boarding bridge. Steve Bennett’s article, In Defense of a Systems Planning Approach to Improve the Passenger Experience further details this point.
Article located here: Systems Planning for Passenger Experience.pdf